9 Apr 2020
To all of our valued Avant customers
This month the Avant UK team is celebrating 21 years of service and throughout this time we have never been faced with the unprecedented situation that we are now with the global Covid-19 pandemic.
With this in mind, we wanted to keep you updated with how Avant UK and Avant Finland have quickly adapted our operations during this challenging period.
We are in daily contact with our manufacturing team in Finland where the mood is positive. We are pleased to report that business is continuing to thrive, with no major delays to the production process at present which is encouraging.
Any orders that are already in our system are currently in production as planned. Moving forward, we may experience some delays in the supply chain where precedence will be given to the transportation of medical equipment relating to the current pandemic. Please rest assured that we will be doing all we can to get your orders to you in a timely fashion.
If you have any questions relating to your order, please contact:
Mandy Maguire: [email protected]
We recognise the importance of offering all of our customers the same unparalleled service they have come to expect from us here at Avant. Therefore we are pleased to be able to offer a full aftersales service including servicing, parts and technical support.
The contact information for these services can be found here:
We are very aware that many of our customers work in the agricultural and farming industries, as well as for local authorities, where it is vital that business continues as usual despite the current situation. We have already heard some inspiring accounts of how both individuals and businesses have been positively using our machinery during this crisis and we’d love for our customers to share more stories like these with us.
We are also able to offer all of our customers a new online resource - a comprehensive support page on our website with full access to our loader and attachment manuals, spare parts and catalogues, and service information. Please follow the link here: https://www.avanttecno.com/support/
Any additional information can be found on our website: www.avant.co.uk
Due to the lockdown restrictions that are currently in place, most of our dealers’ showrooms will remain closed in line with UK government regulations. Therefore until these restrictions are lifted we will be unable to invite customers to UK showrooms or conduct demonstrations of our equipment there. Please be assured this is for the health and safety of not only our dealers and their staff, but also of our customers. As soon as the lockdown period ends, business will resume with social distancing and any other necessary measures in place in accordance with government advice.
In the meantime, many of our dealers and their sales personnel will be operating remotely and online which is fantastic news if you are considering purchasing spare parts, any new machinery or products. For any sales related queries or orders, please contact: John Spencer [email protected] who will be able to direct you to your nearest dealer based on your location and the nature of your query.
From all of the Avant UK team, including our owners the Kakela family, we thank you for your continued support and custom. Please stay safe and look after yourself and your families.